Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, please let us know and we'll do our best to work with you to make it right. Please use the contact form above or email support@tjptours.com. Our full returns policy can be found within our Terms and Conditions
Do you have a size chart?
We are able to provide size charts on request. Please email support@tjptpurs.com with the product name you wish to enquire about.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I'm not from the UK, will i have to pay import fees?
European and international orders are subject to import duties, taxes and customs fees imposed by government authorities. TJP Tours Limited and Neck Deep are NOT liable for these charges. We ship all orders using DPD and their trusted international delivery partners. Import duties, taxes, and customs fees will apply and are NOT included in your order total. Where applicable, the courier will email you payment instructions after dispatch. You must pay within 3 days of receiving these instructions or your order will be returned to us. If returned due to non-payment, you will receive a product refund only - shipping costs will NOT be refunded. By placing your order, you accept full responsibility for all import charges and any consequences of non-payment. See our Terms & Conditions for complete details.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
